Terms of service

Sampolia Beauty – Terms & Conditions

These Terms & Conditions govern the use of the Sampolia Beauty website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these terms.


1. General Information

Sampolia Beauty we operates as an Australian business providing beauty, haircare, skincare, cosmetic, and related products. By using our website, you acknowledge that you are at least 18 years old or have permission from a parent or guardian.


2. Pricing & GST

All prices displayed on our website are in Australian Dollars (AUD) and include GST where applicable. Prices may be updated or changed at any time without notice.


3. No Refund, Return or Exchange Policy

For hygiene, health, and safety reasons, all sales are final. We do not offer refunds, returns, or exchanges on:

  • Hair care products

  • Beauty and skincare products

  • Cosmetics and makeup

  • Hair extensions, wigs, ponytails, and accessories

  • Food and beverage items

  • Sale or clearance items

Please choose carefully before completing your purchase.


4. Faulty or Damaged Products

Under Australian Consumer Law, you may be entitled to a repair, replacement, or refund if a product has a major fault.

If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of receiving your delivery and provide:

  • Proof of purchase

  • Order number

  • Clear photos of the product and packaging

Claims submitted after 48 hours may not be accepted.


5. Change of Mind

We do not offer refunds, returns, exchanges, or store credit for:

  • Change of mind

  • Incorrect selection

  • Dislike of a product

  • Allergic reactions

  • No longer needing the item

Please review product descriptions carefully before purchasing.


6. Food Products

All food and beverage sales are final due to food safety regulations.

Food items cannot be returned or refunded unless required under Australian Consumer Law.

Customers are responsible for checking ingredient information. Sampolia Beauty is not liable for allergic reactions or sensitivities.


7. Product Use & Safety

All products must be used according to the manufacturer’s instructions.

Sampolia Beauty is not responsible for any damage, injury, or dissatisfaction caused by:

  • Incorrect use

  • Failure to follow instructions

  • Misuse of products

  • Combining products not recommended by the manufacturer


8. Allergies & Sensitivities

Customers must review product ingredients before use. If you have allergies, sensitivities, or medical concerns, consult a healthcare professional before using any product.


9. Order Accuracy

Customers are responsible for ensuring all shipping and contact details are correct at checkout.

We are not responsible for delays, losses, or additional costs caused by incorrect customer information.


10. Shipping Policy

  • Shipping fees are non‑refundable.

  • Once dispatched, we are not responsible for courier delays, postal delays, weather disruptions, or other external factors.

  • Customers must provide a safe and secure delivery address.


11. Product Availability

All products are subject to availability. We may limit quantities, discontinue items, or cancel orders due to stock shortages.

If an item becomes unavailable after purchase, we will contact you to arrange an alternative or a refund.


12. Colours & Product Images

We aim to display product colours accurately. However, colours may vary due to lighting, screen settings, and device displays.


13. Privacy Policy

We respect your privacy. Personal information is used only for:

  • Processing orders

  • Customer support

  • Improving our services

We do not sell or share personal information with third parties except where required by law or necessary to fulfil your order.


14. Website Use

You agree not to:

  • Misuse the website

  • Attempt to interfere with website functionality

  • Copy or reproduce website content without permission

All website content, including images, text, and branding, is the property of Sampolia Beauty.


15. Limitation of Liability

To the fullest extent permitted by law, Sampolia Beauty is not liable for:

  • Losses resulting from misuse of products

  • Delays caused by third‑party couriers

  • Allergic reactions or sensitivities

  • Errors caused by incorrect customer information

Your use of our website and products is at your own risk.


16. Amendments

Sampolia Beauty may update these Terms & Conditions at any time. Continued use of the website indicates acceptance of any changes.


17. Contact Information

For enquiries regarding orders, products, or policies, please contact:

Sampolia Beauty

Email: sampoliahairbeauty@gmail.com 

Phone: 0415532825

Website: https://sampoliahairbeauty.com/